SWANSON REGIONAL ORTHOTIC AND PROSTHETIC CENTER

Frequently Asked Questions (FAQ)
The following questions and answers will help familiarize you with Swanson’s procedures. If you have further questions please call or e-mail our office.

Do I need to bring my prescription to my appointment?
Absolutely! Your prescription allows us to immediately begin our work. Our patients have found that it is best to do this two weeks before the appointment.

What if I have to cancel my appointment?
We understand that emergencies do arise and that appointments need to be cancelled. We request that you give us 24 hours notice in order that we may call another patient who needs to get in as soon as possible.

What if I don't have any insurance?
It is best to discuss this issue in advance so we can make the appropriate arrangements. If we don't make any prior arrangements, payment is to be remitted at the time of service.

What is your warranty policy?
The warranty period for custom orthoses and prostheses is three months for workmanship and materials. Normal adjustments will be made at the discretion of the practitioner at no charge for a three month period. Swanson Orthotic & Prosthetic Center, Inc. cannot be responsible for physiological or anatomical changes or changes in patients medical condition. There will be a separate charge for adjustments due to physiological or anatomical changes or changes in a patients medical condition. Prescribed additions of componentry, straps, lifts, supplies, etc., will incur a charge. There will be a separate charge for adjustments or repairs that are made as a result of abuse, or rough wear, such as may occur from sports, vocational, or unusual activities.

Except in certain specific instances, health insurance vendors have no contractual obligation to Swanson Orthotic & Prosthetic Center, Inc. Although we will exhaust ever effort to assist the patient in securing reimbursement for professional services provided, ultimate responsibility for full payment of any outstanding fees remains with the patient. Infrequent or non-use of a prostheses or orthoses does not absolve the patient from responsibility for full payment or prescribed or requested professional services rendered. Since orthoses and prosthese are prescribed at the direction of the physician, and custom fabricated for the anatomy and medical condition of each individual, they cannot be returned for credit or refund.

It is in your best interest to communicate with your practitioner on a timely basis and to allow us to resolve any problems you are experiencing as efficiently and quickly as possible. We will make every attempt to meet your needs. Please contact the Clinical Director if there is a question or concern that your practitioner cannot resolve for you.